Support Plans

If you hesitate which support plan to choose or upgrade to, you can  find detailed description of all available plans on this page.  

Standard Support Plan

Here is a complete list of benefits you get with the Standard Support Plan:

• E-mail support during 95 days.
  E-mail support includes assistance with the extension configuration and help with questions regarding the product functionality. Guaranteed response time is 5 business days.
• 1 year of free minor updates.
  You get all published minor updates free of charge.
• 20% discount for new major versions.
  You can upgrade to the latest version of the product with a 20% discount as a registered customer.

Extended Support Plan

Here is a complete list of benefits you get with the Extended Support Plan:

• E-mail support during 190 days.
  E-mail support includes assistance with the extension configuration and help with questions regarding the product functionality. Guaranteed response time is 3 business days.
• 1 year of free minor updates.
  You get all published minor updates free of charge.
• 50% discount for new major versions.
  You can upgrade to the latest version of the product at half the price as a registered customer.

Premium Support Plan

Here is a complete list of benefits you get with the Premium Support Plan:

• E-mail support during 365 days.
  E-mail support includes assistance with the extension configuration and help with questions regarding the product functionality. Guaranteed response time is 3 business days.
• 1 year of free minor updates.
  You get all published minor updates free of charge.
• 1 year of free new major releases.
  You can upgrade to the latest version of the product free of charge within 1 year since the date of purchase.